At Udai Omni, patients are the focus. They are of utmost importance and the reason why the hospital actually exists. Given this context, we define the whole gamut of patient experience based on the perception patients and their care givers. Facets such as the high quality of care, the high value a patient gets after coming to the Hospital, the overall satisfaction with safety and empathy as the key drivers. Udai Omni is striving to make every effort to ensure that every aspect of a patient’s encounter is addressed. From the entrance door to the inpatient facilities to going home fully recovered. Every step of the way is what the hospital would like to embrace as a philosophy. This is the basis of the patient experience and our patient- centred care. In fact, we pay high importance to this aspect with ongoing surveys and audits creating a roster of best practices.